Privacy Policy
Your privacy matters to us. This policy explains what data cw999 collects, how it is used, and the rights you hold as a player.
1. Introduction
cw999 ("we", "us", "our") is committed to protecting the privacy of all players who use the cw999.ws platform (the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect personal information relating to you when you access or use the Platform. It also explains the rights you have in connection with your personal information and how you may exercise those rights.
By registering an account or continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Privacy Policy, please do not use the Platform.
This Privacy Policy should be read together with the cw999 Terms & Conditions. In the event of any conflict between this policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the conflict.
2. Information We Collect
We collect personal information from you in several ways when you interact with the Platform. The categories of information we collect are set out below.
When you register an account on cw999, we collect your full name, date of birth, mobile phone number, and any other identifying information you provide during registration or during KYC verification. This information is required to create and maintain your account and to comply with our legal obligations, including age verification (you must be 21 or older) and identity verification.
When you make a deposit or withdrawal, we collect details of the payment method used, including the mobile wallet number (for bKash, Nagad, Rocket, or Upay transactions), card type and masked card number (for Visa and Mastercard transactions), transaction reference numbers, and transaction amounts in BDT. We do not store full card numbers. Payment data is processed through our payment service providers and is subject to their own security and privacy measures.
We automatically collect certain technical information when you access the Platform, including your IP address, device type and model, operating system, mobile browser type and version, pages visited, session duration, in-Platform navigation patterns, and approximate geographic location derived from your IP address. This information helps us operate, maintain, and improve the Platform and detect security threats.
cw999 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, and analyse Platform usage patterns. Some cookies are strictly necessary for the Platform to function. Others are used for analytics and performance monitoring. You can manage non-essential cookies through your mobile browser settings, though disabling certain cookies may affect Platform functionality.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Account creation and management: to register your account, verify your identity and age, manage your account settings, and process deposits and withdrawals.
- Platform operation: to provide access to casino games, sports betting markets, and all other features of the Platform, and to personalise your experience where applicable.
- Customer support: to respond to your queries, complaints, and support requests, and to maintain records of communications for quality assurance purposes.
- Legal and compliance obligations: to comply with applicable anti-money laundering laws, KYC requirements, age verification obligations, and any other legal or regulatory requirements applicable to cw999's operations.
- Fraud prevention and security: to detect and prevent fraudulent transactions, money laundering, identity theft, account takeover, and other prohibited activities, and to protect the integrity of the Platform.
- Marketing and promotions: to send you promotional communications about bonuses, offers, and Platform updates — but only where you have provided consent to receive such communications. You may withdraw consent at any time by contacting [email protected].
4. Legal Basis for Processing
Where applicable data protection law requires us to identify a legal basis for processing your personal data, we rely on the following bases depending on the purpose of processing:
| Purpose | Legal Basis |
|---|---|
| Account creation, identity verification, deposits and withdrawals | Performance of a contract (providing the Platform services you have requested) |
| KYC verification, anti-money laundering checks, age verification | Compliance with a legal obligation |
| Fraud prevention, security monitoring, Platform integrity | Legitimate interests (protecting cw999 and its players from fraud and harm) |
| Promotional communications and marketing | Your consent (which you may withdraw at any time) |
5. Sharing Your Information
cw999 does not sell your personal information to third parties. We may share your information with the following categories of recipients only as necessary and only for the purposes described in this Privacy Policy:
- Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive the minimum transaction data necessary to process your deposits and withdrawals.
- Game technology providers: licensed game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive session data necessary to deliver and audit game outcomes.
- Identity verification and fraud prevention services: third-party KYC and fraud screening services that help us verify your identity and assess risk.
- Legal and regulatory authorities: we may disclose your information where required to do so by applicable law, court order, or at the request of a competent regulatory or law enforcement authority.
All third parties with whom we share personal data are contractually required to process such data only for the purposes for which it was shared, to maintain appropriate security measures, and to comply with applicable data protection laws.
6. Cookies
cw999 uses the following types of cookies on the Platform: (a) Strictly necessary cookies — these are essential for the Platform to function correctly and cannot be disabled. They include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. (b) Analytics cookies — these help us understand how players interact with the Platform by collecting information about pages visited, time spent, and navigation paths. This data is aggregated and anonymised where possible. (c) Preference cookies — these remember your settings and preferences to improve your experience on return visits.
You can manage your cookie preferences through your mobile browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from working properly. To opt out of analytics cookies, you can adjust your browser's privacy settings. For more information on how to manage cookies on common mobile browsers, refer to your browser's help documentation.
7. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In general, we retain account and transaction records for a minimum of five years from the date of the last transaction on your account, or from the date on which your account is closed, whichever is later. This retention period reflects our obligations under applicable anti-money laundering and financial record-keeping regulations.
Where personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, we will securely delete or anonymise it. Technical and usage data (such as log files) may be retained for shorter periods in line with standard industry practice.
8. Your Rights
Subject to applicable law, you may have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in any event within 30 days.
You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete personal data.
In certain circumstances, you have the right to request that we delete the personal data we hold about you. This right is not absolute — we may be required to retain certain data to comply with our legal obligations, and we cannot erase data that is necessary to resolve an outstanding dispute or enforce an agreement.
Where we process your personal data on the basis of legitimate interests, you have the right to object to that processing. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time.
Please note that some rights are subject to exemptions and may not apply in all circumstances. Where we are unable to fulfil a request, we will explain the reason in our response.
9. Security of Your Information
cw999 takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, secure password hashing, access controls limiting employee access to personal data on a need-to-know basis, and regular security reviews of our systems and infrastructure.
Whilst we take all reasonable steps to protect your personal information, no method of data transmission or storage over the internet is completely secure. We cannot guarantee the absolute security of your data; however, we will notify you promptly in the event of a data breach that is likely to affect your rights or interests.
10. Children and Minors
cw999 is strictly an adult platform. We do not knowingly collect personal information from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that we may have collected information from a person under 21, please contact us immediately at [email protected]. Parents and guardians are encouraged to monitor their dependants' online activity and to use parental controls available on mobile devices and browsers.
11. Changes to This Privacy Policy
cw999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. Where a material change is made, we will notify registered users via the Platform or by email before the change takes effect. The date of the most recent revision is shown at the top of this page. Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cw999 handles your personal information, please contact our data privacy team. We aim to respond to all privacy-related enquiries within 5 business days.
Email us at: [email protected]